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National Debt Relief Review

National Debt Relief can help to settle your obligations for less than what you owe
By Holly Johnson
Updated January 13, 2023
Reviewed by Margaret James
Facts verified by Katrina Munichiello

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National Debt Relief logo
Investopedia's Rating 4.6
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Our Take

National Debt Relief is a highly rated company for debt relief that offers a free consultation with debt counsellors who can assist. Founded in 2009, this firm helps consumers settle debt with less debt than they are owed. When we conducted an independent review of debt relief companies, National Debt Relief earned the highest ranking for being "best all-around."

Pros & Cons
The most important takeaways
Company Overview

Pros

No upfront settlement fees

A free consultation will aid you in comparing choices

Client portal allows you to monitor your progress in real-time

Cons

Charges can reach up to 25% of the amount you settle credit

No mobile app available with the program

National Debt Relief logo
overall rating 4.6
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Table of Contents

Pros Explained
Pros and Cons explained
Debt types addressed
Client Onboarding
Customer Service
Company Reputation
Average Relief Amount
Average Time to Relief
Cost
The Concurrence
Final Verdict
Methodology

National Debt Relief is a business that offers relief through an approach known as debt settlement. The goal of this process is to assist customers in getting out of debt. Through this method, you'll put aside an amount of money in a savings account every month until you're able "settle" the debt for less than you are owed.

You'll pay National Debt Relief a percentage of the debts they settle however, only when you get results. The company claims that regardless of accounting for their costs, customers save between 30% to 50% of their original debt when the process is complete.

A free consultation can help you decide whether debt settlement is the best option for you.

Debt settlement can cause negative effects on your credit score as you stop making payments on the debts you owe during your program. Be sure to understand the advantages and disadvantages of debt settlement before you take action, and then compare with several debt relief firms before making a choice.
Pros Explained

There are no upfront settlement costs: With National Debt Relief, you only pay when you get results. The fees are calculated as an amount of the debt that is settled, and only when the negotiation has been completed.
A free consultation is a great way to compare the options available to you: You can contact National Debt Relief to speak to a debt advisor for no cost. This consultation gives you the opportunity to ask questions and find out if debt settlement is right for you.
Client portal lets you monitor your progress live: Unlike some other debt relief companies, National Debt Relief has an online client portal that lets you monitor your program and follow your debt settlement process at any time of the day or night.

Pros and Cons Explained

Fees can reach up to 25% of the amount you have settled debt. A few of the debt relief companies we studied independently have fees that are less percent than National Debt Relief.
No mobile app available with the program: Although National Debt Relief does have an online client portal, the debt relief company doesn't offer a mobile app which lets you monitor your debt settlement plan in the field.

The types of debt addressed

National Debt Relief aims to assist consumers in paying off unsecured debt, which includes all debt that isn't covered by collateral. Fortunately, this company offers a debt qualification page on their website where they explain which debts do and don't meet the criteria for. The main types of debt they handle are listed below.
Credit card debt

If you have credit card debt from a conventional credit card or retailer credit card National Debt Relief can help you settle for less than what you owe. This is the case for the most popular credit cards such as American Express, Visa, or Discover and also co-branded cards from retailers like Kohl's and Sears.
Personal loans as well as payday loans

You may also negotiate and settle any personal debt you may have, such as personal loans from a bank or online lender or payday loans. Installment loans are also eligible.
Business debts

Business debts can be settled through negotiation and settlement for less than the amount you are currently owing. National Debt Relief says these loans must be unsecured and that they would prefer to to negotiate debts for companies that have already been shut down.
Medical bills not paid

National Debt Relief can also assist you in paying less than what you owe on your medical charges. Negotiations are able to be concluded by working with hospitals, doctor's offices as well as other medical facilities.
Back rent

If you're in debt on your rent, you might be able to negotiate the amount due in arrears. However, you are able to bargain this debt if are no longer an resident.
Private student loans

It is also possible to settle debt linked with private school loans with a lesser amount than your balance. Be aware the fact that Federal student loans do not qualify for debt settlement.

You can bundle more than one kind of debt into a settlement plan. If you're in debt from credit card debt, medical bills, and other business debts for instance, National Debt Relief can help you pay them all during your program.
Client Onboarding

The first step to begin using National Debt Relief requires you to contact us for a free consultation. In this meeting with a counselor for debt will be able to discuss your financial situation and situation, then find out the time frame the process of settling your debts could take and how much you can save.

National Debt Relief states that you must have a minimum balance of $7,500 in order to be eligible for their program. It is also necessary to have "several months behind on your payments" because creditors don't have an incentive to negotiate if you're up-to-date on your bills.

If you don't have enough debt to qualify for the debt settlement program then you may want to look into other options , such as credit counseling and Debt management plans (DMPs) or the debt consolidation loans.
Customer Service

The benefit of working with a debt relief company is that they know the debt collection rules and regulations in and out. For instance, National Debt Relief states their experts and debt counselors can assist you with how to navigate the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act as you settle your debt.

This company offers telephone and email customer service. For your no-cost debt assessment, you are able to contact an adviser on Monday through Friday between 8 a.m. to midnight EST and also on Saturdays from 10 a.m. to 10 p.m. Customers who are already customers can call for phone assistance Monday through Friday from 10 a.m. to 8 p.m.

National Debt Relief doesn't offer an app for mobile devices or a chat feature online which means there are less ways to contact them for assistance than some of the providers provide. However, their many positive user reviews boast about prompt response time and their willingness to assist.
Company Reputation

The field of debt relief is not without many scams This is the reason it's crucial to research companies before you sign up for their services. One way to accomplish this is by using the Consumer Financial Protection Bureau (CFPB) database that lets you look up complaints from users of the debt settlement firms.

This company has an average rating of 4.7 out of 5 stars across more than 35,000 reviews from users on Trustpilot.

Because of their excellent reviews and rankings by third parties, National Debt Relief received some of the highest scores for reputation of the company in our own study.

If you're having a problem regarding the services provided by a debt relief company, you can submit a complaint to the FTC or contact 877-FTC-HELP.
Average Relief Amount

National Debt Relief states that the amount you can save varies based on a wide range of factors. However, most people save 30 to 50% off of the original amount of debt as well as those savings are realized even after accounting for the fees you have to pay for the credit settlement plan.
Average Time to Relief

Settlement of debts through National Debt Relief should take between 24 and 48 months that's the standard for other companies. The length of time required to finish your program could vary based on how much you owe, the amount you can save every month, and other variables like the willingness of creditors to bargain.
Cost

National Debt Relief says their average client pays a fee between 15 and 25 percent of the total amount of debt that they have enrolled into their service. However, this fee is only due after the results have been achieved and the debt has been paid at a lower rate than the original amount.

Generally speaking, their fee ratio is at level with industry averages.
The Concurrence
Accredited National Debt Relief Debt Relief
Year of the Year 20092011.
Accreditation - Accredited with the American Fair Credit Council (AFCC)
Accredited by the International Association of Professional Debt Arbitrators (IAPDA) Accredited with the International Association of Professional Debt Arbitrators (IAPDA) Accredited with the American Fair Credit Council (AFCC)
- Not accredited with IAPDA. International Association of Professional Debt Arbitrators (IAPDA)
Services Provided Debt Settlement Settlement of debt
Customer Service TouchpointsFree consultation; Phone and email customer service Online client portal Free consultation; Phone and email customer service
Fee : No upfront charges pay 15% to 25% of your debtThere are no upfront costs; pay 15% to 25 percent of your debt
Average Program Time Between 24 and 48 monthsBetween 24 and 48 months

We chose to compare the top-rated National Debt Relief to Accredited Debt Relief Accredited Debt Relief, a debt relief company that scored the second highest ranking in our research study. Both received high ratings from Investopedia in relation to the quality of their service to customers, business reputation, their fees, and the services they offer. Additionally, both companies provide the same length of program of between 24 and 48 months. They also offer a free consultation and charges that range from 15% and 25% of your settled debts.

With that being said, National Debt Relief stands out due to its IAPDA accreditation. National Debt Relief also offers an online portal for customers to oversee their program and track their progress at any point of the day or night.
Final Verdict

The bottom line is that there is no debt relief firm we can recommend more that National Debt Relief due to its professionalism, efficiency of the company, costs and fees, as well as its customer service prowess. National Debt Relief scored an average from 4.63 out of 5 potential stars on our independent analysis, while the typical company only scored 3.56.

If you've got at least $7,500 in unpaid debt you hope to settle and you're in need of help, call National Debt Relief for a free consultation. There aren't any upfront costs to pay, and you'll be able to find out if debt settlement makes sense with no commitment.
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How We Review Debt Relief Companies

Investopedia has conducted an independent study which compared fifteen debt relief companies by its customer support, ranking and reputation for their business, prices, product offerings and transparency. We searched for debt relief firms that have positive reviews and customer testimonials, customer access to service, and crucial information regarding their plans that are readily available online, as well as companies with high ratings from third-party sources.

Overall, National Debt Relief scored the highest score of 4.63 out five stars in our rating which earned them the top spot as "best in all."
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