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National Debt Relief Review

National Debt Relief can help you pay off your obligations for less than what you owe
By Holly Johnson
Updated January 13, 2023
Read by Margaret James
Fact checked by Katrina Munichiello

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National Debt Relief logo
Investopedia's Rating 4.6
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Our Take

National Debt Relief is a highly rated debt relief company that provides a free consultation with debt counselors who can assist. The company was founded in 2009 and the firm helps consumers settle debt with less debt than they are owed. When we conducted an independent review of debt relief firms, National Debt Relief earned the highest ranking as "best in all."

Pros & Cons
Key Takeaways
Company Overview

Pros

No upfront settlement fees

Free consultation is available to help you compare your options

Client portal lets you track your progress in real time

Cons

Fees can run up to 25% of your total credit

No mobile app available with the program.

National Debt Relief logo
overall rating 4.6
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Table of Contents

Pros Explained
Pros and Cons explained
The types of debt addressed
Client Onboarding
Customer Service
Company Reputation
Average Relief Amount
Average Time for Relief
Cost
The Competitor
Final Verdict
Methodology

National Debt Relief is a firm that provides relief via the process of debt settlement, which aims to assist customers in getting free of their debt. With debt settlement, you'll put aside an amount of money in a savings account every month until you're ready to "settle" the debt for less than you owe.

You'll be paying National Debt Relief a percentage of the debts that they settle however, only when you have achieved results. The company claims that regardless of accounting for their fees, customers save between 30% and 50% of the original debt at the time that the process is finished.

A no-cost consultation will aid you in deciding whether debt settlement is the right choice for you.

Debt settlement could cause harm to your credit score because you'll stop making payments on your debts as part of your plan. Be sure to know the benefits and disadvantages of debt settlement prior to deciding whether you want to start, and compare with various debt relief businesses before making a choice.
Pros Explained

There are no upfront settlement costs There are no upfront fees for settlement. National Debt Relief, you only pay when you get results. Fees are charged as proportional to the amount of debt that is settled, and only when the negotiation has been concluded.
A free consultation will help you determine your options: You are able to contact National Debt Relief to speak with a debt counsellor for free. This consultation gives you the chance to discuss your questions and find out what debt settlement options are best for you.
Client portal lets you monitor your progress in real time Contrary to other debt relief firms, National Debt Relief has an online client portal which lets you manage your program and monitor the process of settling your debt regardless of day or night.

Pros and Cons explained

Fees can run as high as 25% of the amount you have settled debt. Some companies that we independently studied have fees that are less proportion that National Debt Relief.
No mobile app available with the program: While National Debt Relief does have an online client portal, this debt relief company doesn't offer an app on mobile which lets you monitor the progress of your debt settlement program in the field.

Types of Debt that are addressed

National Debt Relief aims to assist consumers in paying off unsecured debts, which include any type of debt that isn't covered by collateral. The good news is that this organization offers a debt qualification page on their site where they provide a list of debts that qualify and don't meet the criteria for. The principal kinds of debts they deal with are listed below.
Credit card indebtedness

If you are in credit card due on a standard credit card or merchant credit card National Debt Relief can assist you in settling for less than what you owe. This applies to major credit cards like American Express, Visa, or Discover and also co-branded cards from stores like Kohl's as well as Sears.
Personal loans as well as payday loans

You can also negotiate with and pay off any personal debts you have, including personal loans from banks or online lenders or even payday loans. Installment loans are also eligible.
Business debts

Business debts can also be negotiated and settled at a lower rate than what the amount you are currently owing. National Debt Relief says these loans are not unsecured, and they prefer to resolve debts of businesses which are closed.
Medical bills not paid

National Debt Relief can also assist you in paying less than what you owe on your medical expenses. Negotiations can be successfully completed with doctor's offices, hospitals and other medical professionals.
Back rent

If you are in arrears with paying your rental, you might be in a position to negotiate the amount that you owe in arrears. However, you are able to negotiate this debt if you are no longer an resident.
Private student loans

You may also be able to settle debt linked by private loans at a lower rate than your balance. Take note that federal student loans are not eligible to be a debt settlement.

It is possible to bundle more than one kind of debt in a settlement plan. If you're in debt from medical bills, and other business debts, for example, National Debt Relief can help you pay them all during your program.
Client Onboarding

The first step to begin using National Debt Relief requires you to call in for a complimentary consultation. In this meeting with a debt advisor will be able to discuss your financial situation and circumstances and then learn the length of time your debt settlement process might be and how much you could save.

National Debt Relief states that you need to owe at least $7,500 to be eligible for their program. It is also necessary to have "several months behind on your payments" since creditors won't be enticed to negotiate if you're current with your bills.

If you aren't able to pay off enough debt to qualify for an agreement to settle your debt You can consider other options like credit counseling, program for managing debt (DMPs) or the debt consolidation loans.
Customer Service

The benefit when working with a debt relief firm is the fact that they know debt collection rules and regulations both inside and outside. For instance, National Debt Relief states their expert debt counselors and experts are able to guide you through the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act while you pay off your debt.

This firm offers telephone and email customer service. When it comes to your no-cost debt assessment, you can call in to speak with an advisor on Monday through Friday between 8 a.m. until midnight EST as well as Saturday from 10 a.m. until 10 p.m. Existing customers can contact us for phone assistance on Mondays and Fridays from 10 a.m. to 8 p.m.

National Debt Relief doesn't offer an app for mobile devices or an online chat function which means there are less ways to contact them for assistance than some of the providers provide. However, their many excellent user reviews boast about rapid response times and willingness to help.
Company Reputation

The field of debt relief is not without plenty of scams to deal with, which is the reason it's crucial to research companies before you sign to their services. One method to do this is through the Consumer Financial Protection Bureau (CFPB) database that allows you to look up complaints from users of the debt settlement firms.

This company has an average of 4.7 out of 5 stars across nearly 35,000 user reviews on Trustpilot.

Due to their outstanding reviews and third-party rankings, National Debt Relief received the highest marks for reputation of the company in our independent study.

If you are unhappy about the services of the company that offers debt relief you may submit a complaint to the FTC or call 877-FTC-HELP.
Average Relief Amount

National Debt Relief states that the amount of money you save is contingent on a myriad of factors. However, most people can save between 30% and 50% off of the original amount of debt and these savings can be realized after taking into account the costs you pay for your repayment program.
Average Time to Relief

Settlement of debts through National Debt Relief should take between 24 to 48 months in total, which is average among other companies. The length of time needed to finish your program could depend on the amount you owe, how much you are able to save every month, and other aspects like how willing lenders are to negotiate.
Cost

National Debt Relief says their average client pays a cost of 15% to 25 percent of the debt that they have enrolled in their program. The fee is only due once results are achieved and debt is settled at a lower rate than the original amount.

In general, their fee ratio is at par with the industry average.
The Competitor
National Debt Relief Accredited Debt Relief
Year of Founders 20092011
Accreditation - Accredited with the American Fair Credit Council (AFCC)
- Accredited with the International Association of Professional Debt Arbitrators (IAPDA) -- Accredited with the American Fair Credit Council (AFCC)
Not accredited by IAPDA. International Association of Professional Debt Arbitrators (IAPDA)
Services Provided Debt Settlement Settlement of debt
Customer Service TouchpointsFree consultation; Telephone and email customer service; Online client portal Free consultation. Customer service via email and phone
Fees No upfront costs; Pay 15% to 25% of your debtNo upfront fees; pay 15% to 25% of your debt
Average Program Time Between 24 and 48 monthsBetween 24 and 48 months

We chose to compare top-rated National Debt Relief to Accredited Debt Relief, the debt relief firm that received the second-highest rating in our independent study. Both companies received excellent rankings from Investopedia according to the quality of their service to customers, their company reputation, charges, and services offered. Additionally, both companies offer the same program length from 24 to 48 months. They also provide a no-cost consultation as well as charges that range from 15% to 25% of your settled debts.

That being said, National Debt Relief stands out due to the fact that it has IAPDA accreditation. National Debt Relief also offers an online portal for customers to monitor their program and keep track of their progress at any point of the night or day.
Final Verdict

At the end of the day, there's no debt relief company that we'd recommend higher that National Debt Relief due to its outstanding service, low cost and fees, and the quality of its customer service. The company earned an average rating of 4.63 out of 5 potential stars on our study, whereas the average company scored just 3.56.

If you've got at minimum $7,500 in unsecured debt you hope to settle and you're in need of help, reach out to National Debt Relief for a no-cost consultation. There are no upfront costs to pay, and you'll be able to determine whether debt settlement is a good idea with no obligation.
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How We Review Debt Relief Companies

Investopedia completed an independent study that evaluated over 15 different debt relief firms according to the quality of their service to customers, ranking and reputation for their business, the range of products they offer, their pricing and transparency. We searched for debt relief firms that have good reviews and testimonials from customers, customer access to service, and crucial information regarding their plans clearly posted on the internet, in addition to companies with high ratings from third party sources.

Overall, National Debt Relief scored the highest score of 4.63 out of 5 stars in our rating which gave them the top spot in our ranking as "best in all."
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