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Be sure to check your DMs for debt Collectors and Scams

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Be sure to check your DMs for debt Collectors and Scams
The article was written by Lauren Schwahn Lead Writer | Personal financial, debt Lauren Schwahn is a writer at NerdWallet who covers debt, budgeting and money-saving strategies. She contributes to the "Millennial Money" column for The Associated Press. Her work has also been highlighted by USA Today, MarketWatch and more. Lauren holds a bachelor's degree in historical studies from The University of California, Santa Cruz. She is located within San Francisco.





February 11 2022


Edited by Kathy Hinson Lead Assigning Editor Personal finances, credit scoring managing money and debt Kathy Hinson leads the core personal finance team at NerdWallet. Previously, she spent 18 years with The Oregonian in Portland in capacities such as chief of the copy desk and team leader for design and editing. Her previous experience includes copy editing and news for a variety of Southern California newspapers, including the Los Angeles Times. She graduated with a bachelor's in mass communication and journalism at Iowa's University of Iowa.







The majority or all of the items featured on this page come from our partners who compensate us. This impacts the types of products we feature and where and how the product appears on a page. But, it doesn't influence our evaluations. Our views are our own. Here's a list and .



Social media are where you stream cooking videos, look at images of beautiful destinations, and read endless news headlines. Today, websites like Instagram, Facebook and Twitter could also be the place where debt collectors are able to sneak into your DMs.
In late 2021, rules changes will come in force that define how debt collectors from third parties can communicate through email, social media and texts.
Consumer advocates like April Kuehnhoff, a staff attorney with the National Consumer Law Center, are concerned that these regulations could lead to confusion and an increase in fraud.
"It's more affordable using electronic communications to reach out to more people. We'll witness an increase in the number of fraudulent actors who impersonate debt collectors, sending emails, direct messaging or texting individuals to get them to pay for debts they don't really have," Kuehnhoff says.
Being aware of the signs and understanding your rights can help you guard against unfair and fraudulent practices. Here's what to watch for and ways to stay secure while you go through all notifications.
Be aware of red flags
Certain warning indicators can alert you to fraud or abusive behavior:
The message isn't confidential.
Debt collectors can invite you to join their followers or friends so in the event that they inform you they're debt collectors. However, the FDCPA stipulates that all communications are private. This means that messages cannot be accessible to the public or people who are part of your network via the platform. If you receive a message people can see, it could indicate that you're a bad person.
Critical information is missing
Debt collectors are legally obligated to share specific details about the debt, including the amount due as well as the name of the creditor and information about your rights. They'll usually provide this information, known as a validation note, when they first contact you or within five days.
"If someone is simply saying "I'm an credit collector' but nothing else, I would definitely be suspicious from the beginning," says Katie Bossler Quality assurance specialist at GreenPath which is a non-profit credit counseling company.
You're threatened or harassed
"Sometimes scammers threaten consumers with deportation or arrest and try to scare customers into making payments quickly," Kuehnhoff says. However, it is not legal for collectors to threaten customers or use abusive or vulgar words.
Collectors are also not able to legally sue you if your debt is time-barred, or has passed the statute of limitations. What can you do to determine when your debt has been time-barred? Study the laws in your state and look over your payments from your credit records. You can also seek assistance from your local or a non-profit counselor for credit.
You're required to make a strange payment
Fraudsters often seek fast payment through difficult-to-recover methods. A legitimate debt collector won't insist on paying using unreliable methods like a Bitcoin terminal, money transfer or prepaid card, Kuehnhoff states. "They will not tell you to go to the Apple store and buy an Apple gift card."
Don't make any payments without confirmation that the debt as well as the collector are real. Learn more from the Federal Trade Commission.
Protect your rights
The FDCPA gives you certain protections. For example, you can decide to stop receiving messages. Collectors must offer an easy, free way to end social media contact. This won't eliminate the debt, however.
Additionally, you have the right to contest a debt you believe to be incorrect or not yours. But, you must send a request in writing within 30 days from receiving notice if you want to dispute or get more information about the debt. The details on how to do either must be included in the collector's initial communication to you.
What can you do to verify the debt and the collector? Bossler suggests starting with pulling your free credit reports from AnnualCreditReport.com. "Make a list of the debts you owe to creditors and the balances, along with the account numbers. The debt collectors will typically refer to the fourth digits of the account number," Bossler says.
It is possible that you are dealing with a collection department of the original creditor and this makes it much easier to compare the details. The original creditor could have transferred this debt to an external company. That third-party collector should give information like their name, company and address for mailing. Use these details to double-check their authenticity.
"Several states have their debt collection licenses enrolled with the NMLS or that is, the National Multistate Licensing [System]," Kuehnhoff says. "Even if your state doesn't use it, it can be a helpful place to determine if the name is a valid debt collection company that is registered across other states."
If everything is in order, don't feel you are obligated to pay immediately. Paying off a debt could bring back a debt that was past the statute of limitations. Instead, take the time to come up with a plan that works for you and your budget.
If a debt collector is in violation of your rights, or you come across fraud, you may complain to the FTC or the Consumer Financial Protection Bureau or the state attorney general's office.
This article was written by NerdWallet and first printed through The Associated Press.



Author bios: Lauren Schwahn covers consumer credit and loans at NerdWallet. Her work has been featured on USA Today and The Associated Press.







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