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Credit One Cards from Credit One: Confusion for consumers
Advertiser disclosure You're our first priority. Everytime. We believe that every person should be able to make sound financial decisions with confidence. While our website doesn't feature every company or financial product on the market however, we're confident that the advice we provide and the information we offer as well as the tools we design are impartial, independent, straightforward -- and cost-free. How do we earn money? Our partners pay us. This can influence the products we write about (and the places they are featured on the website) However, it does not affect our recommendations or advice which are based on thousands of hours of study. Our partners do not be paid to ensure positive ratings of their goods or services. .
Credit One Credit Cards: Confusion for Consumers
Are you in a bad financial situation and are bewildered with Credit One credit cards? This isn't you.
Written by Ellen Cannon Ellen Cannon is an ex-credit card writer at NerdWallet. She was a writer for personal finance for more than twenty years for Bloomberg and Bankrate.com.
Nov 20, 2020
Written by Paul Soucy Lead Assigning Editor Credit cards, credit scoring personal financial planning Paul Soucy leads the credit cards content team at NerdWallet. He worked as an editor for The Des Moines Register, USA Today and Meredith/Better Homes and Gardens for more than 20 years. He after which he established his own successful freelance writing and editing practice. The editor of The USA Today Weekly International Edition and was awarded the most prestigious honor of the year from ACES: The Society for Editing. He has a bachelor's degree in journalism, as well as a master of Business Administration.
The majority or all of the products we feature come from our partners who pay us. This affects the products we write about and where and how the product appears on a page. However, this does not affect our opinions. Our opinions are our own. Here's a list of and .
>> This page is out of date
Credit One has significantly overhauled its credit card offerings and its policies since the article was published. We're currently working on an update.
The most appropriate word used to define the credit cards provided through Credit One is confusing .
As you begin the process of applying and you're not sure what kind of card you'll wind up with -- including important details like rates, fees and rewards, or even if you're granted an .
When you send in an order in time, you don't know whether it will be added to your account quickly enough to avoid a late fee. The issuer often takes a week to process payments however, many cardholders experience difficulties paying online, as per the reports from credit One sent an inquiry to Consumer Financial Protection Bureau and state regulators.
The credit card you see on the website of the issueran important source of information on every card is a generic document designed "for solely informational purposes" at Credit One. You don't get to see your actual terms until you're able to get an individual card.
The logo and name of the issuer are identical to the logo of the more well-known card issuer Capital One, which has caused some customers to believe they're applying for a card issued by the latter.
Credit One markets credit cards for those with less than stellar credit. To defend itself, the issuer claims that to provide credit cards to as many subprime borrowers as possible they must do things differently than you find with cards designed for consumers with better credit. It's fair enough however, the confusion is real, so be aware and cautious when you apply for.
Credit One offers three types of credit cards:
Credit One Bank(r) Cash Back Rewards Credit Card
Credit One Bank(r) Platinum Visa(r) for Building Credit
Applications Prequalification is all about
Some credit card issuers will allow you to . By submitting prequalification, you give certain information that the issuer then runs an instant check to determine whether you're likely accepted for a credit card. Prequalification doesn't affect your credit scores. Only a real credit application will trigger the "hard inquiry" that could knock the points from your credit score. However, prequalifying does not assure you that you'll ultimately be granted credit. It's something like a "soft no."
Prequalification is not required by most issuers, however it's an essential component in the Credit One application process. It is necessary to prequalify to know the specific fees, rates and rewards structure of the credit card you're applying for. After you've seen the terms, you decide whether to apply and if so, you will be subject to a hard inquiry. The application review is more extensive than a "prequal" review, meaning you may still be denied, or you could be approved for different card terms as compared to what you were approved for after prequalification.
>> MORE:
Why do they do it in this manner?
Credit One states that this prequalification process safeguards consumers with subprime credit, who can least afford losing points from their credit scores.
In this case, let's say that an issuer offers three cards with annual fees that range from $99 to $45 or zero. Someone with bad credit might qualify for the $99 card, but not for the other twoHowever, they'd probably consider applying for the zero card first, followed by the $45 card, and then the $99 card as a last resort. Their credit score could be affected by three applications, rather than just one.
Credit One is, in contrast may offer one card with a dozen potential combinations of rewards as well as fees and rates. The application process is one-time and the company then approves you for terms that are based the creditworthiness of your applicant. So there is a benefit however, there's an additional hurdle to leap through. You don't know what you're getting (or likely to get) until you've started the process of applying in which case you're more likely to bail out.
Rewards: Wait and see
Terms and Conditions stipulate that based upon your creditworthiness you can qualify for one of six cash-back rewards programs. Here are the possibilities:
Credit One Bank(r) Cash Back Rewards Credit Card and Credit One Bank(r) Platinum Visa(r) for Building Credit
1% cash back on gas, groceries and mobile phone service. internet service, satellite and cable TV.
1% cash back on groceries, gas, dining purchases, mobile phone service, internet service and satellite TV and cable.
1% cash back on all eligible purchases.
Cash back 5% on the first $5,000 a year when you combine spending on gasoline, groceries and mobile phone service. internet service, and cable and satellite TV service and 1% cash back rewards on all other purchases.
NASCAR(r) Credit Card issued by the Credit One Bank(r)
Cash back of 1% on gas and automotive purchases and double the cashback on NASCAR.com purchases.
Cashback of 1% on all purchases. Double money back when you make NASCAR.com purchases.
The main point is that it's impossible to know how you'll earn cash back until you get the card.
The rewards are automatically redeemed for credits to your statement each month, so at least the process is simple.
Rates of interest: They're okay
The interest rates cited on the "for purposes of information only" disclosure ranged from 19.74 percent to 25.74 percent as of August 2018. If you have bad or poor credit, the interest rates that you'll be charged on any card or loan will be on the high side. Rates at Credit One's are on par with typical credit cards with poor credit.
Annual fees: Make your guess
As with other key features of Credit One cards, the annual cost is a mystery until the issuer has you qualified for a credit card. The first year will be "between $0 and $75." For the next year and beyond that range expands to between $0 to $99. After the first year, your annual fee might be billed in monthly installments. Or it might not.
Some Credit One credit card agreements -that are "real" terms and conditions that eventually be applicable to cardholders are included in . As of August 2019, it listed 21 various combinations of APRs, annual fees, and other card features. Again, the one that applies to you will be made public only once you qualify for a card.
Nerdy Tip
For certain Credit One cardholders, the annual fee is billed in monthly installments, rather than all at once. This means that they will have a bill to pay every month, even if they've not been using the card. That, in turn, increases the chance of not making the payment or having to pay late due to the issues many cardholders report with having their money received in a timely manner which is discussed further below.
Here are a few other charges you may have to pay (we refer to them as "might" due to the fact that the "for solely informational purposes" terms may be different from the terms of the card you're eventually accepted for):
Authorized user: $19 per year; authorized user must be 15 years old
Foreign transaction fee: 3% (minimum $1)
Cash advance: 5 or 8% of every money advance, which is more, or $10 (or 3%) of every money advance, or whichever greater
Late payment fee: up $37
Fee for returned payment as high as $35
Credit limit increase fee from $0 to $49
Fee for duplicate monthly statements 10 dollars
Receipts for sales receipts For sale receipts: $6
Replacement card Card replacement: $25
Balance transfer fee: $5 or 8% on the amount transferred which ever is greater (if the card allows transfers at all)
Grace period: Who knows?
For most credit cards, when you pay the balance in full each month, you automatically receive a -- that is, you'll never be charged fees on purchases up to your next payment due date. Complete your monthly payments in full and then you'll never pay interest.
With credit cards like the Credit One cards, however it's impossible to tell in advance whether you get a grace period. In the "for solely informational purposes" conditions, there's a section on "paying interest." It starts by saying "If your Account has grace period Grace Period ..." That's an enormous "if." Then it goes on to explain that when your account is not subject to a grace period, you'll be charged interest on each purchase up until the point it's credited to your account. As with most key details about Credit One cards, you don't know if you are eligible for an extension of grace until the time you make an application. Of the 31 agreements for credit cards spelled out by Credit One as of August 2018, roughly half included a grace period.
Making payments: Confusion reigns
A NerdWallet investigation published in October 2018 revealed hundreds of complaints against Credit One that, because of a loophole in the federal law, was not visible to consumers. The issue of payment is frequently mentioned in these complaints, and also in the comments made on other forums.
People report that they made payments prior to the due date, only to have Credit One fail to process the payment until it was "late." In other cases, consumers could not pay on the Credit One website, and instead had pay by telephone or mail, and incurring additional fees.
Credit One declined to comment on the findings of the investigation but its stated policies on processing payments appear to verify the allegations. The majority of credit card companies will apply a payment to a cardholder's account right away. Credit One says it will hold onto your payment for several days unless you chip in the equivalent of $10 to get it processed within a day.
When will your credit card be creditable?
Like all credit cards the balance of your Credit One card is made up of cash advances, purchases (if they are available), interest as well as any fees charged. The minimum payment for Credit One cards is 5 percent of the amount. For most credit cards, the minimum payment is 1% to 3% on the amount.
After one billing period, Credit One cardholders may contact Customer Service and choose their preferred due date, as in the six days of the date originally set. Cardholders may choose a different due date once every six months.
It appears there is a requirement that Credit One cardholders have to be extra vigilant how they make their monthly payments. The "FAQs" section of the website says you have two options to pay your bill "Standard Payment" and "Express payment." From there, it gets tricky:
If you select Standard Payment, according to the FAQ "your funds will become accessible in five (5) work days, and you will only be able to pay using your bank account." Five business days is a long time. Let's say the due date is 15th day of the month and in a given month the 15th falls on the weekend. To avoid a late fee you'll need to make your payment by the 7th of the month (a Friday) in order to ensure that your payment would be posted within the "about five (5) business days" period. Unless you paid eight days in advance, in other words, you could be "late."
If you choose Express Payment When you make an Express Payment, your "funds will become available sooner (usually on the next working day)." However, the cost for an Express Payment is $9.95.
The language Credit One uses is peculiar. We've never come across an agreement on credit cards that has wording about when "funds will be accessible." That kind of language usually applies to bank account deposits, so we can't know what it refers to in this context. However, we believe it will indicate that the money will be posted to your account.
When does your available credit replenish?
But wait! There's more! Each of the 21 card agreements in the "real agreement on terms and conditions" document includes this clause:
To the extent that a payment reduces the principal amount due in your Credit Card account, new credit will be made available (subject to the limit of your credit), but only for 12 calendar days from receiving the transaction.
This suggests that regardless of when you pay for your loan whether on time, late, Standard, Express, etc. -- you will not be able to have access to your entire credit line for two weeks afterward. Let's say your credit line is $500, and you're at the limit. You've paid off your balance -- but you still can't use your card for another 12 days.
In an attempt to clarify We tried calling to the "Application information" number listed by Credit One however we were unable to reach the initial branch of the phone tree. That's because to ask a question about applying for an Credit One card, you have to enter the 16-digit number of your Credit One card.
Consumer complaints
Credit One credit cards can be purchased from Credit One Bank of Las Vegas, which is a division to Sherman Financial Group, a private company based within Charleston, South Carolina.
Alongside the complaints to government agencies discovered by NerdWallet, payment issues are common in complaints regarding Credit One credit cards on the site. Many reviewers say they tried to pay their bill online but they found that the Credit One website was not working. Or they made an online payment, but it was not debited from the account in time and resulted in a late fee. There are more than 1000 complaints regarding the company along with its support for customers Consumer Affairs.
Concerns regarding Credit One are also centered the issues with customer support, billing and payments issues. From 129 reviews posted on Yelp as of February 2017, 110 gave Credit One one of five stars.
The Better Business Bureau has not awarded Credit One a rating. Of the 112 reviews that were posted as of February 2017 , on the site of the southern Nevada BBB Three reviews were labeled with a positive rating (although there was one review that review was distinctly negative) three were classified as neutral , and the remainder as negative. Of the 783 complaints that were reported on the site 574 complaints were classified as billing or collection issues including payment issues.
Credit protection: Expensive
Another benefit highlighted as a benefit by Credit One is its "Credit Protection Program." This is an option that allows you to waive the minimum due payment for six months if the cardholder "involuntarily" goes out of work or becomes disabled. The cost of this service is 96 cents per 100 of the balance to be paid. This is due each month following the time you have enrolled. For instance, if you're in the balance of $500 in one month and you're enrolled in the program, it is going to cost $4.80 in that month. If your balance the next month is $400, you'll be charged $3.84 that month and so on.
When you sign up for the program, you'll have to go through a 30-day waiting period before you can activate the coverage. Once you've activated, your account is closed and you are unable to make use of the card. The minimum payment is not charged, but interest will continue to accrue.
Additionally, Credit One has the option to terminate the enrollment of your account if it is more than 60 days late, your account is more than 20% over the maximum credit amount, Credit One "no longer is the owner of the account" you have committed fraud, or are involved in any or more of Credit One Bank's debt management programs.
Other features: Decent
Since they are cardholders, they get Visa travel accident insurance as well as car rental collision damage insurance. Additionally, the cards come with Visa zero liability for fraud, along with the Terms and Conditions advise cardholders that they must notify any unauthorized charges within a few hours. The law in the United States limits cardholder liability to $50 in the event of unauthorized charges, Visa Zero-Fraud Liability ensures you won't be responsible for charges that are fraudulent.
Credit cards are free scores, but you can obtain an credit score at no charge just about everywhere nowadays --- . Some credit card issuers will give you a free score even in the absence of a card.
You can choose from a variety of designs (23 on the reward card, 20 for the rebuilding-credit card) to "personalize" your credit card, however you will have to pay a fee to use this option. The fee isn't disclosed within the conditions and terms available on the site.
Better alternatives There are many
When you consider the unclear terms and other drawbacks to Credit One cards, you might wonder why so many people apply for these cards. One possible reason is that consumers think that they're applying to a credit card issued by Capital One. The logo of Credit One's swooshy actually predates Capital One'slogo, however confusion remains on the market. Consumers who expressed their displeasure via the Consumer Affairs website mentioned this issue often.
Credit One cards are marketed to those with poor credit, but better alternatives are available to people with good or . Major issuers provide secured credit cards that come with more favorable terms, less fees and guaranteed grace periods. Secured cards require a security deposit of $200 to $300. Finding that cash can be a challenge to some people, however keep in mind that you will get this money back once you close the account or change to a normal unsecured card. The charges that are charged from Credit One are not refunded.
For example, the card offers 2% cash back up to $1,000 in spending on food and gas every quarter. It also gives 1percent cash back on any other purchase. Plus, after you have managed your card responsibly during the past seven months Discover might review the card with a view to upgrading you to an unsecured card. On top of that, its annual fee is $0 .
You may also be eligible for a genuine Capital One card, the . You can get a $200 credit line with a deposit of $49, $99 or $200 and you could pay the deposit in installments prior to opening your account. You can get access to a higher credit line without having to put more money down , if you make payments on time for as little as six months. Also, there's no annual charge.
If your credit is good or even average, then you could qualify for the . This card is unsecured and offers unlimited 1.5% cash back on purchases for a fairly minimal annual fee.
When credit is limited consumers are prone to make bad decisions, such as applying for credit with a Credit One credit card without conducting their research. Look around, and you'll find better options -- with the terms and conditions clear and clearly stated.
Author bio Ellen Cannon is a former NerdWallet writer who writes about credit cards. She was a writer also editor with Bloomberg and Time Inc.
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Advertiser disclosure You're our first priority. Everytime. We believe that every person should be able to make sound financial decisions with confidence. While our website doesn't feature every company or financial product on the market however, we're confident that the advice we provide and the information we offer as well as the tools we design are impartial, independent, straightforward -- and cost-free. How do we earn money? Our partners pay us. This can influence the products we write about (and the places they are featured on the website) However, it does not affect our recommendations or advice which are based on thousands of hours of study. Our partners do not be paid to ensure positive ratings of their goods or services. .
Credit One Credit Cards: Confusion for Consumers
Are you in a bad financial situation and are bewildered with Credit One credit cards? This isn't you.
Written by Ellen Cannon Ellen Cannon is an ex-credit card writer at NerdWallet. She was a writer for personal finance for more than twenty years for Bloomberg and Bankrate.com.
Nov 20, 2020
Written by Paul Soucy Lead Assigning Editor Credit cards, credit scoring personal financial planning Paul Soucy leads the credit cards content team at NerdWallet. He worked as an editor for The Des Moines Register, USA Today and Meredith/Better Homes and Gardens for more than 20 years. He after which he established his own successful freelance writing and editing practice. The editor of The USA Today Weekly International Edition and was awarded the most prestigious honor of the year from ACES: The Society for Editing. He has a bachelor's degree in journalism, as well as a master of Business Administration.
The majority or all of the products we feature come from our partners who pay us. This affects the products we write about and where and how the product appears on a page. However, this does not affect our opinions. Our opinions are our own. Here's a list of and .
>> This page is out of date
Credit One has significantly overhauled its credit card offerings and its policies since the article was published. We're currently working on an update.
The most appropriate word used to define the credit cards provided through Credit One is confusing .
As you begin the process of applying and you're not sure what kind of card you'll wind up with -- including important details like rates, fees and rewards, or even if you're granted an .
When you send in an order in time, you don't know whether it will be added to your account quickly enough to avoid a late fee. The issuer often takes a week to process payments however, many cardholders experience difficulties paying online, as per the reports from credit One sent an inquiry to Consumer Financial Protection Bureau and state regulators.
The credit card you see on the website of the issueran important source of information on every card is a generic document designed "for solely informational purposes" at Credit One. You don't get to see your actual terms until you're able to get an individual card.
The logo and name of the issuer are identical to the logo of the more well-known card issuer Capital One, which has caused some customers to believe they're applying for a card issued by the latter.
Credit One markets credit cards for those with less than stellar credit. To defend itself, the issuer claims that to provide credit cards to as many subprime borrowers as possible they must do things differently than you find with cards designed for consumers with better credit. It's fair enough however, the confusion is real, so be aware and cautious when you apply for.
Credit One offers three types of credit cards:
Credit One Bank(r) Cash Back Rewards Credit Card
Credit One Bank(r) Platinum Visa(r) for Building Credit
Applications Prequalification is all about
Some credit card issuers will allow you to . By submitting prequalification, you give certain information that the issuer then runs an instant check to determine whether you're likely accepted for a credit card. Prequalification doesn't affect your credit scores. Only a real credit application will trigger the "hard inquiry" that could knock the points from your credit score. However, prequalifying does not assure you that you'll ultimately be granted credit. It's something like a "soft no."
Prequalification is not required by most issuers, however it's an essential component in the Credit One application process. It is necessary to prequalify to know the specific fees, rates and rewards structure of the credit card you're applying for. After you've seen the terms, you decide whether to apply and if so, you will be subject to a hard inquiry. The application review is more extensive than a "prequal" review, meaning you may still be denied, or you could be approved for different card terms as compared to what you were approved for after prequalification.
>> MORE:
Why do they do it in this manner?
Credit One states that this prequalification process safeguards consumers with subprime credit, who can least afford losing points from their credit scores.
In this case, let's say that an issuer offers three cards with annual fees that range from $99 to $45 or zero. Someone with bad credit might qualify for the $99 card, but not for the other twoHowever, they'd probably consider applying for the zero card first, followed by the $45 card, and then the $99 card as a last resort. Their credit score could be affected by three applications, rather than just one.
Credit One is, in contrast may offer one card with a dozen potential combinations of rewards as well as fees and rates. The application process is one-time and the company then approves you for terms that are based the creditworthiness of your applicant. So there is a benefit however, there's an additional hurdle to leap through. You don't know what you're getting (or likely to get) until you've started the process of applying in which case you're more likely to bail out.
Rewards: Wait and see
Terms and Conditions stipulate that based upon your creditworthiness you can qualify for one of six cash-back rewards programs. Here are the possibilities:
Credit One Bank(r) Cash Back Rewards Credit Card and Credit One Bank(r) Platinum Visa(r) for Building Credit
1% cash back on gas, groceries and mobile phone service. internet service, satellite and cable TV.
1% cash back on groceries, gas, dining purchases, mobile phone service, internet service and satellite TV and cable.
1% cash back on all eligible purchases.
Cash back 5% on the first $5,000 a year when you combine spending on gasoline, groceries and mobile phone service. internet service, and cable and satellite TV service and 1% cash back rewards on all other purchases.
NASCAR(r) Credit Card issued by the Credit One Bank(r)
Cash back of 1% on gas and automotive purchases and double the cashback on NASCAR.com purchases.
Cashback of 1% on all purchases. Double money back when you make NASCAR.com purchases.
The main point is that it's impossible to know how you'll earn cash back until you get the card.
The rewards are automatically redeemed for credits to your statement each month, so at least the process is simple.
Rates of interest: They're okay
The interest rates cited on the "for purposes of information only" disclosure ranged from 19.74 percent to 25.74 percent as of August 2018. If you have bad or poor credit, the interest rates that you'll be charged on any card or loan will be on the high side. Rates at Credit One's are on par with typical credit cards with poor credit.
Annual fees: Make your guess
As with other key features of Credit One cards, the annual cost is a mystery until the issuer has you qualified for a credit card. The first year will be "between $0 and $75." For the next year and beyond that range expands to between $0 to $99. After the first year, your annual fee might be billed in monthly installments. Or it might not.
Some Credit One credit card agreements -that are "real" terms and conditions that eventually be applicable to cardholders are included in . As of August 2019, it listed 21 various combinations of APRs, annual fees, and other card features. Again, the one that applies to you will be made public only once you qualify for a card.
Nerdy Tip
For certain Credit One cardholders, the annual fee is billed in monthly installments, rather than all at once. This means that they will have a bill to pay every month, even if they've not been using the card. That, in turn, increases the chance of not making the payment or having to pay late due to the issues many cardholders report with having their money received in a timely manner which is discussed further below.
Here are a few other charges you may have to pay (we refer to them as "might" due to the fact that the "for solely informational purposes" terms may be different from the terms of the card you're eventually accepted for):
Authorized user: $19 per year; authorized user must be 15 years old
Foreign transaction fee: 3% (minimum $1)
Cash advance: 5 or 8% of every money advance, which is more, or $10 (or 3%) of every money advance, or whichever greater
Late payment fee: up $37
Fee for returned payment as high as $35
Credit limit increase fee from $0 to $49
Fee for duplicate monthly statements 10 dollars
Receipts for sales receipts For sale receipts: $6
Replacement card Card replacement: $25
Balance transfer fee: $5 or 8% on the amount transferred which ever is greater (if the card allows transfers at all)
Grace period: Who knows?
For most credit cards, when you pay the balance in full each month, you automatically receive a -- that is, you'll never be charged fees on purchases up to your next payment due date. Complete your monthly payments in full and then you'll never pay interest.
With credit cards like the Credit One cards, however it's impossible to tell in advance whether you get a grace period. In the "for solely informational purposes" conditions, there's a section on "paying interest." It starts by saying "If your Account has grace period Grace Period ..." That's an enormous "if." Then it goes on to explain that when your account is not subject to a grace period, you'll be charged interest on each purchase up until the point it's credited to your account. As with most key details about Credit One cards, you don't know if you are eligible for an extension of grace until the time you make an application. Of the 31 agreements for credit cards spelled out by Credit One as of August 2018, roughly half included a grace period.
Making payments: Confusion reigns
A NerdWallet investigation published in October 2018 revealed hundreds of complaints against Credit One that, because of a loophole in the federal law, was not visible to consumers. The issue of payment is frequently mentioned in these complaints, and also in the comments made on other forums.
People report that they made payments prior to the due date, only to have Credit One fail to process the payment until it was "late." In other cases, consumers could not pay on the Credit One website, and instead had pay by telephone or mail, and incurring additional fees.
Credit One declined to comment on the findings of the investigation but its stated policies on processing payments appear to verify the allegations. The majority of credit card companies will apply a payment to a cardholder's account right away. Credit One says it will hold onto your payment for several days unless you chip in the equivalent of $10 to get it processed within a day.
When will your credit card be creditable?
Like all credit cards the balance of your Credit One card is made up of cash advances, purchases (if they are available), interest as well as any fees charged. The minimum payment for Credit One cards is 5 percent of the amount. For most credit cards, the minimum payment is 1% to 3% on the amount.
After one billing period, Credit One cardholders may contact Customer Service and choose their preferred due date, as in the six days of the date originally set. Cardholders may choose a different due date once every six months.
It appears there is a requirement that Credit One cardholders have to be extra vigilant how they make their monthly payments. The "FAQs" section of the website says you have two options to pay your bill "Standard Payment" and "Express payment." From there, it gets tricky:
If you select Standard Payment, according to the FAQ "your funds will become accessible in five (5) work days, and you will only be able to pay using your bank account." Five business days is a long time. Let's say the due date is 15th day of the month and in a given month the 15th falls on the weekend. To avoid a late fee you'll need to make your payment by the 7th of the month (a Friday) in order to ensure that your payment would be posted within the "about five (5) business days" period. Unless you paid eight days in advance, in other words, you could be "late."
If you choose Express Payment When you make an Express Payment, your "funds will become available sooner (usually on the next working day)." However, the cost for an Express Payment is $9.95.
The language Credit One uses is peculiar. We've never come across an agreement on credit cards that has wording about when "funds will be accessible." That kind of language usually applies to bank account deposits, so we can't know what it refers to in this context. However, we believe it will indicate that the money will be posted to your account.
When does your available credit replenish?
But wait! There's more! Each of the 21 card agreements in the "real agreement on terms and conditions" document includes this clause:
To the extent that a payment reduces the principal amount due in your Credit Card account, new credit will be made available (subject to the limit of your credit), but only for 12 calendar days from receiving the transaction.
This suggests that regardless of when you pay for your loan whether on time, late, Standard, Express, etc. -- you will not be able to have access to your entire credit line for two weeks afterward. Let's say your credit line is $500, and you're at the limit. You've paid off your balance -- but you still can't use your card for another 12 days.
In an attempt to clarify We tried calling to the "Application information" number listed by Credit One however we were unable to reach the initial branch of the phone tree. That's because to ask a question about applying for an Credit One card, you have to enter the 16-digit number of your Credit One card.
Consumer complaints
Credit One credit cards can be purchased from Credit One Bank of Las Vegas, which is a division to Sherman Financial Group, a private company based within Charleston, South Carolina.
Alongside the complaints to government agencies discovered by NerdWallet, payment issues are common in complaints regarding Credit One credit cards on the site. Many reviewers say they tried to pay their bill online but they found that the Credit One website was not working. Or they made an online payment, but it was not debited from the account in time and resulted in a late fee. There are more than 1000 complaints regarding the company along with its support for customers Consumer Affairs.
Concerns regarding Credit One are also centered the issues with customer support, billing and payments issues. From 129 reviews posted on Yelp as of February 2017, 110 gave Credit One one of five stars.
The Better Business Bureau has not awarded Credit One a rating. Of the 112 reviews that were posted as of February 2017 , on the site of the southern Nevada BBB Three reviews were labeled with a positive rating (although there was one review that review was distinctly negative) three were classified as neutral , and the remainder as negative. Of the 783 complaints that were reported on the site 574 complaints were classified as billing or collection issues including payment issues.
Credit protection: Expensive
Another benefit highlighted as a benefit by Credit One is its "Credit Protection Program." This is an option that allows you to waive the minimum due payment for six months if the cardholder "involuntarily" goes out of work or becomes disabled. The cost of this service is 96 cents per 100 of the balance to be paid. This is due each month following the time you have enrolled. For instance, if you're in the balance of $500 in one month and you're enrolled in the program, it is going to cost $4.80 in that month. If your balance the next month is $400, you'll be charged $3.84 that month and so on.
When you sign up for the program, you'll have to go through a 30-day waiting period before you can activate the coverage. Once you've activated, your account is closed and you are unable to make use of the card. The minimum payment is not charged, but interest will continue to accrue.
Additionally, Credit One has the option to terminate the enrollment of your account if it is more than 60 days late, your account is more than 20% over the maximum credit amount, Credit One "no longer is the owner of the account" you have committed fraud, or are involved in any or more of Credit One Bank's debt management programs.
Other features: Decent
Since they are cardholders, they get Visa travel accident insurance as well as car rental collision damage insurance. Additionally, the cards come with Visa zero liability for fraud, along with the Terms and Conditions advise cardholders that they must notify any unauthorized charges within a few hours. The law in the United States limits cardholder liability to $50 in the event of unauthorized charges, Visa Zero-Fraud Liability ensures you won't be responsible for charges that are fraudulent.
Credit cards are free scores, but you can obtain an credit score at no charge just about everywhere nowadays --- . Some credit card issuers will give you a free score even in the absence of a card.
You can choose from a variety of designs (23 on the reward card, 20 for the rebuilding-credit card) to "personalize" your credit card, however you will have to pay a fee to use this option. The fee isn't disclosed within the conditions and terms available on the site.
Better alternatives There are many
When you consider the unclear terms and other drawbacks to Credit One cards, you might wonder why so many people apply for these cards. One possible reason is that consumers think that they're applying to a credit card issued by Capital One. The logo of Credit One's swooshy actually predates Capital One'slogo, however confusion remains on the market. Consumers who expressed their displeasure via the Consumer Affairs website mentioned this issue often.
Credit One cards are marketed to those with poor credit, but better alternatives are available to people with good or . Major issuers provide secured credit cards that come with more favorable terms, less fees and guaranteed grace periods. Secured cards require a security deposit of $200 to $300. Finding that cash can be a challenge to some people, however keep in mind that you will get this money back once you close the account or change to a normal unsecured card. The charges that are charged from Credit One are not refunded.
For example, the card offers 2% cash back up to $1,000 in spending on food and gas every quarter. It also gives 1percent cash back on any other purchase. Plus, after you have managed your card responsibly during the past seven months Discover might review the card with a view to upgrading you to an unsecured card. On top of that, its annual fee is $0 .
You may also be eligible for a genuine Capital One card, the . You can get a $200 credit line with a deposit of $49, $99 or $200 and you could pay the deposit in installments prior to opening your account. You can get access to a higher credit line without having to put more money down , if you make payments on time for as little as six months. Also, there's no annual charge.
If your credit is good or even average, then you could qualify for the . This card is unsecured and offers unlimited 1.5% cash back on purchases for a fairly minimal annual fee.
When credit is limited consumers are prone to make bad decisions, such as applying for credit with a Credit One credit card without conducting their research. Look around, and you'll find better options -- with the terms and conditions clear and clearly stated.
Author bio Ellen Cannon is a former NerdWallet writer who writes about credit cards. She was a writer also editor with Bloomberg and Time Inc.
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